(+61) 0470361148
[email protected]

PROPOSED SERVICE QUALITY IMPROVEMENT USING SERVQUAL METHOD AND IMPORTANCE PERFORMANCE ANALYSIS (IPA) OF SULTAN EXECUTIVE LOUNGE IN S.M BADARUDDIN II AIRPORT

Author details:

  • Aditya Julio, S.E,  Institute Teknologi Bandung, Indonesia
  • DermawanWibisono, Institute Teknologi Bandung, Indonesia

 

Scope: Business

Page Numbers: 34 - 44

DOWNLOAD

Download Paper: http://apiar.org.au/wp-content/uploads/2016/12/4_APJABSS_OCT16_BRR726_Bus_34-44.pdf