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FORMING CUSTOMER SATISFACTION INDEX BASED ON CUSTOMERPERSPECTIVE IN PERFORMANCE MANAGEMENT FOR TUNEECA, ASTART-UP FASHION ONLINE BUSINESS

Author details:

  • Adlina Abtaliana, Bandung Institute of Technology (ITB),Bandung, Indonesia
  • Innayah Nurlia Roza, Bandung Institute of Technology (ITB),Bandung, Indonesia
  • Selvia Herlina, Bandung Institute of Technology (ITB),Bandung, Indonesia

Scope: Business

Page Numbers: 124 - 135

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Download Paper: http://apiar.org.au/wp-content/uploads/2016/08/10_APJABSS_ICABSS_BRR735_BIZ-124-135.pdf