PROPOSED SERVICE QUALITY IMPROVEMENT USING SERVQUAL METHOD AND IMPORTANCE PERFORMANCE ANALYSIS (IPA) OF SULTAN EXECUTIVE LOUNGE IN S.M BADARUDDIN II AIRPORT

Author details:

  • Aditya Julio, S.E, Institute Teknologi Bandung, Indonesia
  • DermawanWibisono, Institute Teknologi Bandung, Indonesia

Page Numbers: 034 - 045

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